We're Here for
Your Whole Family
Navigating developmental disability services can feel overwhelming. We're here to make it clearer, simpler, and more human, every step of the way.
Everything Families Need to Know
Select a topic. Full detail sections are below.
① Call or Email Us
Reach us at +1 (419) 490-4138 or info@lumiven.care. A real person responds within 1 business day. No automated menus.
② We Learn About Your Family
We listen first. A quick phone or in-person conversation helps us understand your loved one's needs, routine, and preferences before anything else.
③ Care Begins
We match the right caregiver, complete paperwork with your Support Coordinator, and start services on a schedule that works for your family.
Who We Typically Serve
Most individuals we serve are enrolled in an Ohio Medicaid waiver for people with developmental disabilities and have an active support plan.
Not Sure If You Qualify?
Don't worry. We help families figure this out. If your loved one doesn't have a Support Coordinator yet, we can point you in the right direction. Call us and we'll walk you through it.
Ask Us DirectlyMedicaid-funded means no out-of-pocket cost for eligible individuals. We bill Medicaid directly.
DD / IDD
Developmental Disability / Intellectual and Developmental Disability. An umbrella term for conditions that begin in childhood and affect cognitive, physical, or adaptive functioning.
Medicaid Waiver
A federal-state program that funds home and community-based services for individuals who would otherwise need institutional care. Most DD services are waiver-funded.
HPC
Homemaker/Personal Care — the primary service type Lumiven provides. Household task support and personal hygiene assistance.
ISP
Individual Service Plan. A personalized plan developed with the individual, their family, and their Support Coordinator that outlines goals, services, and authorized service hours.
Support Coordinator (SC)
A case manager assigned to individuals enrolled in the DD waiver system. They help coordinate services, connect families with providers, and monitor the ISP.
DSP
Direct Support Professional. A frontline care worker who provides hands-on support to individuals with DD in home or community settings.
What to Expect When You Reach Out
Here's what happens after you contact Lumiven Care, so there are no surprises.
Introductory Call
A Lumiven Care team member will call you back within 1 business day. We'll listen to your situation and answer any initial questions with no pressure.
Needs Assessment
We schedule a time to meet with your family (in person or by phone) to understand your loved one's needs, preferences, and current care plan.
Caregiver Match
We identify a caregiver who is the right fit, not just available. You'll have the opportunity to meet them before services begin.
Care Agreement
We complete the service agreement and required documentation together, coordinating with your Support Coordinator as needed.
Services Begin
Care starts on a schedule that works for your family. We check in regularly to ensure everything is going smoothly and adjust as needed.
Ongoing Communication
You'll always have a direct contact at Lumiven. We believe families should never feel like they're chasing their provider for answers.
Questions Families Ask Us
Common DD Services Glossary
The developmental disabilities system uses a lot of acronyms. Here's a plain-language guide to the most common ones.
- DD / IDD
- Developmental Disability / Intellectual and Developmental Disability. An umbrella term for conditions that begin in childhood and affect cognitive, physical, or adaptive functioning.
- Medicaid Waiver
- A federal-state program that allows states to fund home and community-based services for individuals who would otherwise need institutional care. Most DD services are waiver-funded.
- HPC
- Homemaker/Personal Care — the primary service type Lumiven provides. Includes household task support and personal hygiene and daily living assistance.
- ISP
- Individual Service Plan. A personalized plan developed with the individual, their family, and their Support Coordinator that outlines goals, services, and authorized service hours.
- Support Coordinator (SC)
- A case manager assigned to individuals enrolled in the DD waiver system. They help coordinate services, connect families with providers, and monitor the ISP.
- DSP
- Direct Support Professional. A frontline care worker who provides hands-on support to individuals with DD in home or community settings. Our caregivers are DSPs.
- Waiver Slot
- A state authorization for an individual to receive waiver-funded services. Slots are limited. Individuals may be on a waiting list before receiving services.
- DODD
- Ohio Department of Developmental Disabilities — the state office that oversees DD services and certifies providers. Other states have equivalent agencies.
- Person-Centered
- A philosophy and practice of care planning that puts the individual's preferences, goals and voice at the center, rather than fitting them into a standardized program.
- Respite Care
- Temporary relief for primary caregivers (often family members). Allows family members to take a break while their loved one continues to receive appropriate support.